Data Center Operations Cluster Manager

2 months ago

Hong Kong, Central and Western District, Hong Kong SAR China Amazon Web Services Hong Kong Limited Full time
About the Role

We are seeking a highly skilled Data Center Operations Cluster Manager to join our team at Amazon Web Services Hong Kong Limited. As a key member of our operations team, you will be responsible for managing a team of professionals to provide exceptional data center support.

Key Responsibilities
  • Manage the performance of a team of data center operations professionals, ensuring effective and efficient management of day-to-day operations.
  • Ensure all operational KPIs and metrics are being measured and met, driving continuous improvement in processes and procedures.
  • Develop and implement strategies to improve team performance, workflow, and throughput, ensuring seamless data center operations.
  • Collaborate with cross-functional teams to resolve complex issues and drive business outcomes.
  • Stay up-to-date with industry trends and best practices, applying knowledge to drive innovation and improvement in data center operations.
Requirements
  • Minimum 5 years of people management experience with direct reports.
  • In-depth knowledge and experience of change, problem, and incident management.
  • Literacy in security and customer data protection.
  • Demonstrated communication skill in presentation, open discussion, and team coaching.
  • Fluent English verbal and written proficiency.
  • Financial understanding in annual budgeting, Capex, and Opex concepts.
  • Project Management skill.
Preferred Qualifications
  • Knowledge of data center MEP infrastructure: Power, Cooling & Facilities Management.
  • In-depth knowledge on data center operations, processes, and continuous processes improvement.
  • Experience in data center Safety and Security measures.
  • Knowledge of data center server capacity planning.
  • Data mining/analysis skill.
  • ITIL Foundation, PMP, Lean, Six Sigma, and/or Risk related certifications.
  • Data Center related certification - CDCP/S/E, CDCMP/TP.
  • Linux certification and/or administration experience - RHCSA/RHCE, LPIC, Linux+.

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