Data Center Operations Cluster Manager, HKG Infrastructure Operations

7 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Amazon Web Services Hong Kong Limited Full time
About the Role

We are seeking a highly experienced Data Center Operations Cluster Manager to join our team at Amazon Web Services Hong Kong Limited. As a key member of our infrastructure operations team, you will be responsible for managing a team of data center operations professionals to provide overall data center support in hardware and software of server and network equipment.

Key Responsibilities
  • Manage the performance of team(s) of data center operation professionals
  • Ensure effective and efficient management of day-to-day data center operations, including queue management, 7/24 shift arrangement, and hardware logistics
  • Develop and maintain in-depth knowledge of data center operations, processes, and continuous process improvement
  • Ensure all operational KPIs and metrics are being measured and met
  • Inspire and guide improvement in team processes, technology innovation, and automation
  • Manage large-scale events (outages) and act as the call leader
  • Manage and improve work-flows and through-put for data center operations
  • Be passionate about the quality and quantity of services being provided, and continuously strive to improve our customer experience
Requirements
  • Minimum 5 years of people management experience with direct reports as their performance manager
  • In-depth knowledge and experience of change, problem, and incident management
  • Literacy in security and customer data protection
  • Demonstrated communication skill in presentation, open discussion, team coaching
  • Fluent English verbal and written proficiency
  • Financial understanding in annual budgeting, Capex, and Opex concepts
  • Project Management skill
Preferred Qualifications
  • Knowledge of data center MEP infrastructure: Power, Cooling & Facilities Management
  • In-depth knowledge on data center operations, processes, and continuous process improvement
  • Experience in data center safety and security measures
  • Knowledge of data center server capacity planning
  • Data mining/analysis skill
  • ITIL Foundation, PMP, Lean, Six Sigma, and/or Risk-related certifications
  • Data Center related certification - CDCP/S/E, CDCMP/TP
  • Linux certification and/or administration experience - RHCSA/RHCE, LPIC, Linux+


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