DCO Operations Manager

6 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Amazon Data Services Hong Kong Limited Full time
About the Role

We are seeking a highly skilled and experienced Operations Manager to join our team at Amazon Data Services Hong Kong Limited. As a key member of our data center operations team, you will be responsible for managing a team of professionals to provide exceptional data center support and services.

Key Responsibilities
  • Team Management: Manage the performance of team(s) of data center operations professionals, ensuring effective and efficient management of day-to-day data center operations.
  • Operational Excellence: Ensure all operational KPIs and metrics are being measured and met, and continuously strive to improve our Customer Experience.
  • Process Improvement: Inspire and guide improvement in team processes, technology innovation, and automation, and manage large-scale events (outages) and act as the call leader.
  • Workflow Optimization: Manage and improve the work-flows and through-put for data center operations, and be passionate about the quality and quantity of services being provided.
Requirements
  • Minimum 5 years of people management experience with direct reports as their performance manager.
  • In-depth knowledge and experience of change, problem, and incident management.
  • Literacy in security and customer data protection.
  • Demonstrated communication skill in presentation, open discussion, team coaching.
  • Fluent English verbal and written proficiency.
  • Financial understanding in annual budgeting, Capex, and Opex concepts.
  • Project Management skill.
Preferred Qualifications
  • Knowledge of data center MEP Infrastructure: Power, Cooling & Facilities Management.
  • In-depth knowledge on data center operations, processes, and continuous processes improvement.
  • Experience in data center Safety and Security measures.
  • Knowledge of data center server capacity planning.
  • Data mining/analysis skill.
  • ITIL Foundation, PMP, Lean, Six Sigma, and/or Risk related certifications.
  • Data Center related certification - CDCP/S/E, CDCMP/TP.
  • Linux certification and/or administration experience - RHCSA/RHCE, LPIC, Linux+.


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