Senior Manager
6 days ago
Job Summary
M800 is seeking a highly skilled Senior Manager to lead our Network Operations Center team.
The ideal candidate will be responsible for directing a team of shift engineers to achieve:
Key Responsibilities:
- Provide leadership, training, mentoring, coaching, and direction to the network operations team.
- Manage and maintain the Company's global network infrastructure, ensuring seamless operations and high-quality service delivery.
- Develop and maintain relationships with outsourced/partner Network Operations Centers (NOCs).
- Serve as an escalation point for operational issues, providing timely and effective solutions.
Requirements:
- Hold a degree in Engineering with a minimum of 8 years of relevant experience.
- Have in-depth knowledge of carrier voice services, including VOIP/SIP, SS7, and PRA.
- Be familiar with IT infrastructure and monitoring tools.
- Possess excellent troubleshooting skills, with the ability to identify and diagnose complex fault conditions.
- Demonstrate exceptional written and verbal communication skills.
- Be flexible and able to work long hours under pressure during system outages.
- Native Chinese speaking is preferred.
What We Offer:
M800 provides attractive remuneration, a 5-day workweek, performance bonuses, medical insurance, and free lunch to the right candidate.
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