Senior Portfolio Manager

2 months ago


Hong Kong, Central and Western District, Hong Kong SAR China hang lung properties Full time

Senior Manager - Portfolio Support


About the Role


We are seeking a highly experienced Senior Manager to join our team at Hang Lung Properties. As a Senior Manager - Portfolio Support, you will be responsible for leading the delivery of high-quality services to our clients.


Key Responsibilities


  • Service Delivery
    • Develop and implement service delivery strategies to meet client expectations.
    • Oversee the planning, budgeting, and execution of service delivery projects.
    • Ensure service levels are met and quality standards are maintained.

  • Technical Advisory
    • Provide technical advice to business operations on design briefs for technical aspects of projects.
    • Review and comment on drawings and specifications to ensure they meet building operation and maintenance standards.

  • Project Management
    • Coordinate with other departments to ensure comments on design works are well received and addressed.
    • Manage testing and commissioning, as well as defects management for new projects.

  • Team Management
    • Provide guidelines and supervise on-site managers for all aspects related to service delivery.
    • Monitor the operation and maintenance work of the on-site service delivery team to ensure service levels meet expectations.

  • Quality Assurance
    • Perform periodical audits on the quality of service delivery and make recommendations for improvement.
    • Review technical skills and standards of on-site technical teams to enhance service delivery standards.

Requirements


  • Education and Experience
    • Recognized degree with 10-15 years of relevant experience, including at least 8 years in a supervisory role.
    • Holder of a recognized institute of engineering is preferred.

  • Skills and Qualifications
    • Project experience at sizable high-end commercial properties in Hong Kong and the Mainland is required.
    • Well-versed in the latest relevant ordinances and best technical practices in facility management/maintenance.
    • Strong analytical, customer-oriented, excellent communication, and people management skills.
    • Proficiency in written and spoken English and Chinese (including Putonghua).
    • Regular travel to the Mainland is required.


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