Senior Portfolio Manager
2 months ago
Senior Manager - Portfolio Support
About the Role
We are seeking a highly experienced Senior Manager to join our team at Hang Lung Properties. As a Senior Manager - Portfolio Support, you will be responsible for leading the delivery of high-quality services to our clients.
Key Responsibilities
- Service Delivery
- Develop and implement service delivery strategies to meet client expectations.
- Oversee the planning, budgeting, and execution of service delivery projects.
- Ensure service levels are met and quality standards are maintained.
- Technical Advisory
- Provide technical advice to business operations on design briefs for technical aspects of projects.
- Review and comment on drawings and specifications to ensure they meet building operation and maintenance standards.
- Project Management
- Coordinate with other departments to ensure comments on design works are well received and addressed.
- Manage testing and commissioning, as well as defects management for new projects.
- Team Management
- Provide guidelines and supervise on-site managers for all aspects related to service delivery.
- Monitor the operation and maintenance work of the on-site service delivery team to ensure service levels meet expectations.
- Quality Assurance
- Perform periodical audits on the quality of service delivery and make recommendations for improvement.
- Review technical skills and standards of on-site technical teams to enhance service delivery standards.
Requirements
- Education and Experience
- Recognized degree with 10-15 years of relevant experience, including at least 8 years in a supervisory role.
- Holder of a recognized institute of engineering is preferred.
- Skills and Qualifications
- Project experience at sizable high-end commercial properties in Hong Kong and the Mainland is required.
- Well-versed in the latest relevant ordinances and best technical practices in facility management/maintenance.
- Strong analytical, customer-oriented, excellent communication, and people management skills.
- Proficiency in written and spoken English and Chinese (including Putonghua).
- Regular travel to the Mainland is required.
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