Data Center Operations Specialist

3 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China Amazon Data Services Hong Kong Limited Full time
About the Role

We are seeking a highly skilled Data Center Operations Specialist to join our team at Amazon Data Services Hong Kong Limited. As a key member of our Data Center Engineering Operations Team, you will play a critical role in maintaining the critical data center infrastructure that supports Amazon Web Services.

Key Responsibilities
  • Act as the primary interface with the Colocation provider's technical and facility teams to address day-to-day operational requirements.
  • Monitor Colocation suppliers to conduct routine maintenance and respond to emergency services for critical systems.
  • Generate change management requests and incident management tickets for Data Center facility.
  • Engage in non-office on-call responsibilities and respond promptly to emergency situations or incidents.
  • Involve with Colocation provider and contractors to resolve infrastructure engineering issues and conduct root cause analysis for operational issues.
  • Partake in improvements to enhance the data center safety, security, and availability.
  • Facilitate installation of the racks and conduct the rack space, power/cooling assessment.
A Day in the Life

As a Data Center Operations Specialist, you will be responsible for executing small-to-medium impacting projects from conception to completion. These projects involve moderate amounts of independent work as well as collaboration with external support groups.

Requirements
  • Bachelor's degree in Electrical or Mechanical Engineering.
  • 2+ years of electrical or mechanical experience.
  • Knowledge of generic mechanical room infrastructure such as chillers, cooler units, and fan controls.
Preferred Qualifications
  • Knowledge of mechanical systems (Mechanical, HVAC systems, Controls).
  • Knowledge of BMS and EPMS control systems and data collection/trending.
  • 3+ years of electrical or mechanical experience.
About the Team

The Data Center Engineering Operations Team is a group committed to maintaining the critical data center infrastructure that supports Amazon Web Services. Specifically, this team works to ensure that the facility's Mechanical, Electrical, and Plumbing systems operate at near 100% availability while maintaining first-class customer service to the supporting teams and key stakeholders of the data centers.

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