Data Center Operations Manager

3 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China Amazon Data Services Hong Kong Limited Full time
About the Role

We are seeking a highly skilled Data Center Operations Manager to join our team at Amazon Data Services Hong Kong Limited. As a key member of our operations team, you will be responsible for managing a team of data center professionals to provide exceptional support and services to our customers.

Key Responsibilities
  • Manage the performance of a team of data center operations professionals to ensure seamless day-to-day operations, including queue management, shift arrangements, and hardware logistics.
  • Ensure effective and efficient management of data center operations, including capacity planning, racks delivery, installation, decommission, and incident management.
  • Develop and implement process improvements to enhance team performance, technology innovation, and automation.
  • Manage large-scale events, such as outages, and act as the call leader to ensure timely resolution.
  • Collaborate with cross-functional teams to improve workflows and throughput for data center operations.
  • Drive quality and quantity of services provided, and continuously strive to improve customer experience.
Requirements
  • Minimum 5 years of people management experience with direct reports as their performance manager.
  • In-depth knowledge and experience of change, problem, and incident management.
  • Literacy in security and customer data protection.
  • Demonstrated communication skill in presentation, open discussion, team coaching.
  • Fluent English verbal and written proficiency.
  • Financial understanding in annual budgeting, Capex, and Opex concepts.
  • Project Management skill.
Preferred Qualifications
  • Knowledge of data center MEP infrastructure: Power, Cooling & Facilities Management.
  • In-depth knowledge on data center operations, processes, and continuous processes improvement.
  • Experience in data center Safety and Security measures.
  • Knowledge of data center server capacity planning.
  • Data mining/analysis skill.
  • ITIL Foundation, PMP, Lean, Six Sigma, and/or Risk related certifications.
  • Data Center related certification - CDCP/S/E, CDCMP/TP.
  • Linux certification and/or administration experience - RHCSA/RHCE, LPIC, Linux+.

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