Digital Engagement Officer

1 week ago


Hong Kong, Central and Western District, Hong Kong SAR China HKT Part time

Role Overview

HKT is a leading telecommunications company that values customer satisfaction and experience. As a Part-time Customer Officer, Digital CS, you will play a crucial role in delivering exceptional service to our customers.

Responsibilities

In this role, you will be responsible for:

  • Handling customer inquiries via phone calls and multi-digital channels.
  • Identifying opportunities to sell or retain customers during interactions.
  • Working closely with our team to achieve customer satisfaction.

Requirements

This role requires a HKCEE/DSE graduate or above with excellent communication skills and customer-oriented approach. You must possess a good command in both written and spoken English and Chinese (Cantonese and Mandarin) and have a typing speed of at least 30 words per minute in both languages.



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