Digital Engagement Officer

2 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China HKT Part time

In this role as Digital Engagement Officer at HKT, you will focus on delivering exceptional customer experiences through various digital channels. Your key responsibilities include responding to customer inquiries, identifying opportunities to upsell or retain customers, and following established procedures to complete tasks efficiently.

To succeed in this position, you must possess strong communication skills, a good command of English and Chinese languages, and typing skills of at least 30 words per minute. Additionally, you should have a HKCEE / DSE degree or above and be familiar with common PC software applications.

Job Description

The job involves working a minimum of 3-4 days per week, with a minimum of 4 hours per day, and being available for night shifts within 15:00 - 00:00. You will also need to adhere to company requirements, policies, and guidelines, as well as stay updated with the latest knowledge related to your job responsibilities.



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