Digital Engagement Officer
4 days ago
**About the Role**
HKT is looking for a highly motivated Part-time Customer Officer, Digital CS to join our team.
As a key member of our customer support team, you will be responsible for handling customer inquiries via phone calls and digital channels in both English and Chinese (Cantonese and Mandarin).
Your primary objective will be to provide exceptional customer service and ensure customer satisfaction.
You will also be required to identify opportunities to sell or retain customers during interactions, follow pre-set procedures and workflows to complete tasks in a timely manner, and adhere to requirements, policies, guidelines, and procedures set by the company and other partners.
Key Responsibilities
- Handle customer inquiries via phone calls and digital channels in both English and Chinese (Cantonese and Mandarin).
- Provide exceptional customer service and ensure customer satisfaction.
- Identify opportunities to sell or retain customers during interactions.
- Follow pre-set procedures and workflows to complete tasks in a timely manner.
- Adhere to requirements, policies, guidelines, and procedures set by the company and other partners.
Requirements
- HKCEE/DSE graduate or above.
- Typing speed of at least 30 words per minute in both English and Chinese.
- Good command in both written and spoken English and Chinese.
- Good communication skills and customer-oriented.
- Knowledge of common PC software applications.
What We Offer
We offer attractive salaries, an exciting work environment, and excellent career development opportunities.
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