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Senior Claims Manager, Employee Benefits
1 month ago
About FWD Group
FWD Group is a leading pan-Asian life insurance business with a strong presence in 10 markets. With over 11 million customers, we are committed to making the insurance journey simpler, faster, and smoother. Our innovative approach and easy-to-understand products are supported by digital technology, enabling us to deliver exceptional customer experiences.
The Job
- Oversee the daily operations of the Employee Benefits claims team, ensuring efficient and effective claims processing.
- Monitor and approve claims within pre-set authority, providing clear commentary and justifications.
- Handle complaints and resolve disputes in a fair and timely manner.
- Regularly review and improve processes to enhance operation efficiency.
- Develop and implement plans to achieve company objectives, driving business growth and success.
- Provide training and knowledge sharing to Employee Benefits staff on medical claims expertise.
- Collaborate with the team to develop and enhance systems and processes.
- Identify and mitigate potential anti-fraud risks, ensuring the integrity of our claims process.
- Produce and analyze claims and audit reports to inform business decisions.
- Perform other duties and ad-hoc projects as directed by senior management.
The Person
- Hold a degree and have 10-15 years of relevant experience in medical insurance claims, with at least 5 years in managerial positions.
- FLMI qualification is an advantage.
- Strong knowledge of Employee Benefits insurance and medical claims expertise.
- Excellent analytical, problem-solving, and communication skills.
- Proficiency in MS Office and Chinese Word Processing.
- Strong management skills and ability to drive change.
- Good command of English and Chinese in both spoken and written.
We offer a competitive package, including 5-day work, 20-22 days annual leave, and excellent learning and development opportunities. We are an equal opportunity employer and do not discriminate on the basis of race, sex, disability, or family status in the employment process.
