Complex Claims Examiner

3 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China AIG Full time
Transformative Claims Role at AIG

We're seeking a skilled Complex Claims Examiner to join our team at AIG, a global leader in commercial and personal insurance solutions. As a key member of our Claims team, you'll play a vital role in delivering exceptional customer service and resolving complex claims with precision and expertise.

Key Responsibilities:
  • Manage key claims handling enquiries, including coverage determination, quantum analysis, and legal liability assessment, ensuring a high standard of customer service.
  • Collaborate with Team Manager/Senior Adjuster to ensure effective vendor and litigation management on complex claims within a personal allocation.
  • Develop communication for internal stakeholders, as required.
  • Strive for continuous improvement on claim file handling through feedback and support from the Quality Assurance Review processes.
  • Contribute to the maintenance of best practice procedures for Complex claims, consistent with global best practice.
  • Demonstrate a basic standard of technical claims competence for handling moderate to lower complexity complex claims.
  • Handle complex claims allocated within agreed level of authority limit.
Requirements:
  • Timely, accurate, and customer-focused claim resolution, minimizing indemnity exposure and mitigating vendor and legal expense.
  • Consistent proactive claims handling on an ongoing basis, including initial file review, investigations, liability, negotiations, and settlement, and litigation management.
  • Effective communication of key Complex claims and portfolio messages to internal stakeholders.
  • Financial control through consistent reserve and other financial transaction discipline.
  • Accurate and consistent policy interpretation.

AIG is committed to creating a culture of belonging, where everyone feels valued and respected. We foster a culture of inclusion and belonging through flexible work arrangements, diversity and inclusion learning, cultural awareness activities, and Employee Resource Groups (ERGs). Join us in shaping the future of insurance and making a bigger impact in the world.



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