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Claims Processing Coordinator

2 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China American International Group Full time

Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment? As an Underwriting Assistant at American International Group, you'll have the opportunity to make a real impact on our customers' lives.

About the Job

  • Support our underwriters by handling policy-related tasks, including data entry, filing, and policy issuance.
  • Cultivate strong relationships with our customers through effective communication, responding to inquiries, and providing solutions within standard service times.
  • Work closely with our GZSS team to ensure seamless service delivery and meet customer expectations.

Requirements

  • A Higher Diploma degree or above, with 2 years of experience in Call Centre/Customer Service/Sales Support is preferred.
  • Prior experience in the insurance industry, particularly in underwriting or claims processing, would be advantageous.
  • Strong PC literacy, typing skills, and attention to detail are essential for this role.
  • We're looking for a motivated individual who can work independently, prioritize tasks, and meet deadlines.

Our Culture and Benefits

At AIG, we foster a culture of belonging, celebrating diversity, inclusion, and global citizenship. Our employees enjoy a comprehensive benefits package that extends beyond time spent at work, including health, wellbeing, and financial security benefits, as well as professional development opportunities to support their growth and success.