Complex Claims Handler

5 days ago


Hong Kong, Central and Western District, Hong Kong SAR China American International Group Full time

A career as a Complex Claims Handler at American International Group offers you the opportunity to grow your skills and experience as a valued member of the team.

As a member of the Claims Team, you will be part of a proven problem-solving unit that delivers consistent technical excellence and showcases our service differentiation.

Your key responsibilities as a Complex Claims Handler will include:

  • Managing key claims handling enquiries; coverage determination, quantum analysis, and legal liability assessment within authority limits.
  • Working with Team Manager/Senior Adjuster to ensure effective vendor and litigation management on complex claims.
  • Developing communication for internal stakeholders, where required.
  • Striving for continuous improvement on claim file handling through feedback and support from Quality Assurance Review processes.

In this role, you will have the opportunity to develop your expertise in:

  • Policy interpretation and application.
  • Vendor and litigation management.
  • Claim resolution and negotiation.

AIG is a global leader in commercial and personal insurance solutions, offering a wide range of products and services to help individuals and businesses manage risk.

We value diversity and inclusion and are committed to creating a work environment that is inclusive and respectful of all employees.



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