Complex Claims Handler
6 days ago
We're looking for a skilled Complex Claims Handler to join our team at American International Group. In this role, you will be responsible for managing key claims handling enquiries and providing high-quality customer service.
Our Claims Team is committed to delivering technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. We achieve this through a robust stakeholder feedback loop and consistent processes and leadership.
Key Responsibilities:
- Manage key claims handling enquiries; coverage determination, quantum analysis, and legal liability assessment within authority limits.
- Work with Team Manager/Senior Adjuster to ensure effective vendor and litigation management on complex claims.
- Develop communication for internal stakeholders as needed.
- Strive for continuous improvement on claim file handling through feedback and support from the Quality Assurance Review process.
Requirements:
- Timely, accurate, and customer-focused claim resolution.
- Consistent proactive claims handling.
- Effective communication of key complex claims and portfolio messages.
- Financial control through consistent reserve and other financial transaction discipline.
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