Complex Claims Handler

6 days ago


Hong Kong, Central and Western District, Hong Kong SAR China American International Group Full time

We're looking for a skilled Complex Claims Handler to join our team at American International Group. In this role, you will be responsible for managing key claims handling enquiries and providing high-quality customer service.

Our Claims Team is committed to delivering technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. We achieve this through a robust stakeholder feedback loop and consistent processes and leadership.

Key Responsibilities:

  • Manage key claims handling enquiries; coverage determination, quantum analysis, and legal liability assessment within authority limits.
  • Work with Team Manager/Senior Adjuster to ensure effective vendor and litigation management on complex claims.
  • Develop communication for internal stakeholders as needed.
  • Strive for continuous improvement on claim file handling through feedback and support from the Quality Assurance Review process.

Requirements:

  • Timely, accurate, and customer-focused claim resolution.
  • Consistent proactive claims handling.
  • Effective communication of key complex claims and portfolio messages.
  • Financial control through consistent reserve and other financial transaction discipline.

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