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Claims Examiner

1 week ago

Hong Kong, Central and Western District, Hong Kong SAR China Dah Sing Financial Group Full time

About Dah Sing Financial Group

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Dah Sing Financial Group is a leading financial services provider in Hong Kong and beyond. We are dedicated to delivering exceptional customer experiences through our network of branches.

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Main Responsibilities:

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  • Manage motor insurance claims from initiation to resolution, ensuring timely and accurate outcomes.">
  • Verify, investigate, and assess the validity of claims, applying sound judgment and expertise.">
  • Communicate effectively with customers, service providers, and third-party claimants, fostering strong relationships and trust.">
  • Negotiate settlements with claimants, balancing business needs with fairness and empathy.">
  • Represent the company in Small Claims Tribunal proceedings, advocating for our interests and values.">
  • Respond to claims hotlines and general telephone inquiries, providing prompt and courteous service.">
  • Deliver high-quality service to customers, adhering to established service standards and exceeding expectations.">
  • Contribute to User Acceptance Testing (UAT) initiatives, ensuring seamless system integration and functionality.">
  • Support ad-hoc projects assigned by supervisors, demonstrating flexibility and a proactive approach.">
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Required Skills and Qualifications:

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  • Hold a secondary education or higher, with a strong foundation in numeracy and literacy.">
  • Fresh graduates are encouraged to apply, with relevant experience in the general insurance industry considered an asset.">
  • Possess professional insurance qualifications, such as IIQE, ACII, or ANZIIF, which can enhance career prospects and opportunities.">
  • Demonstrate excellent command of both written and spoken English and Chinese, facilitating effective communication and collaboration.">
  • Exhibit strong communication and analytical skills, able to analyze complex data and present findings clearly and concisely.">
  • Show proficiency in computer applications, with the ability to learn new systems and technologies quickly.">
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Benefits and Opportunities:

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We offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package. If you are a motivated and results-driven individual, we encourage you to explore this exciting opportunity.

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Please note that only shortlisted candidates will be notified.