Risk Management Specialist

1 week ago


Hong Kong, Central and Western District, Hong Kong SAR China American International Group Full time

American International Group is a global leader in commercial and personal insurance solutions. As a Complex Claims Examiner, you will play a crucial role in helping customers manage risk and respond to times of uncertainty.

Key Responsibilities:

  • Managing key claims handling enquiries, including coverage determination, quantum analysis, and legal liability assessment.
  • Working with Team Manager/Senior Adjuster to ensure effective vendor and litigation management on complex claims.
  • Developing communication for internal stakeholders as required.
  • Striving for continuous improvement on claim file handling through feedback and support from Quality Assurance Review processes.
  • Contributing to the maintenance of best practice procedures for complex claims, consistent with global best practices.
  • Demonstrating a basic standard of technical claims competence for handling moderate to lower complexity complex claims.

About the Role:

  • You will be responsible for delivering timely, accurate, and customer-focused claim resolution, minimizing indemnity exposure and mitigating vendor and legal expense.
  • You will handle complex claims allocated within agreed authority limits, ensuring consistent proactive claims handling on an ongoing basis.
  • You will communicate key complex claims and portfolio messages to internal stakeholders effectively.
  • You will maintain financial control through consistent reserve and other financial transaction discipline.
  • You will apply accurate and consistent policy interpretation in your work.


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