Senior Insurance Examiner

2 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China American International Group Full time

We're seeking a highly skilled Senior Insurance Examiner to join our team at American International Group. In this role, you will be responsible for examining complex insurance claims and providing expert advice to our clients.

The Claims Team is comprised of experienced professionals who deliver technical excellence and showcase our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair, and professional service with empathy and efficiency.

Key Responsibilities:

  • Examine complex insurance claims and provide expert advice to our clients.
  • Work with Team Manager/Senior Adjuster to ensure effective vendor and litigation management on complex claims.
  • Develop communication for internal stakeholders as needed.
  • Strive for continuous improvement on claim file handling through feedback and support from the Quality Assurance Review process.

Requirements:

  • Timely, accurate, and customer-focused claim resolution.
  • Consistent proactive claims handling.
  • Effective communication of key complex claims and portfolio messages.
  • Financial control through consistent reserve and other financial transaction discipline.


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