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Senior Claims Supervisor

2 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China Chevalier Group Full time
Our Approach

At Chevalier Group, we believe in delivering exceptional customer service and ensuring that our clients receive the highest level of support and expertise.

Key Responsibilities
  • Manage and supervise a team of claims handlers to ensure efficient and effective claim resolution.
  • Handle and manage litigation and direct settlement cases, providing expert advice and guidance as needed.
  • Provide exceptional customer service to clients, responding to their queries and concerns in a timely and professional manner.
  • Develop and implement training programs for the Claims Team, ensuring they have the necessary skills and knowledge to perform their roles effectively.
Requirements
  • Degree holder with professional qualifications such as ANZIIF/ACII.
  • A minimum of 5 years of relevant experience in handling insurance claims, preferably in EC and casualty cases; supervisory and management experience is required.
  • Possess relevant legal knowledge, which will be an advantage.
  • Excellent command of written and spoken Chinese and English, with fluency in Mandarin.
  • Proficient in MS Word, Excel, and PowerPoint.
  • Strong career-minded individual with the ability to work independently and under pressure.