Executive Banking Operations Lead
1 week ago
About the Role: As a key member of our team, you will be responsible for delivering high-quality banking services and taking the lead in introducing personal loan products to our customers.
Key Responsibilities:
- Manage online personal loan applications and conduct outbound calls to introduce our personal loan products to prospective customers.
- Handle customer inquiries and provide assistance with their financial needs.
- Analyze customer feedback and work closely with our superiors to implement improvements to our services.
- IDentify opportunities to cross-sell our products and services to existing and prospective customers.
Requirements:
- A degree or above in a relevant field is preferred.
- At least 2 years of experience in retail banking services or personal loan products, with sales experience being a significant advantage.
- You should possess excellent interpersonal and communication skills, with a good command of English and Chinese in both verbal and written communication, including Putonghua.
- Proficiency in PC applications such as MS Office and Chinese inputs is also required.
- The ability to work independently, take initiative, and maintain a positive attitude under pressure is essential.
About Us: Bank Of China (Hong Kong) Limited is a leading financial institution dedicated to providing high-quality banking services to our customers. We are committed to fostering a culture of excellence, innovation, and teamwork within our organization.
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