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Banking Operations Manager

2 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full time

**Job Summary**

We are seeking a highly motivated and experienced Assistant Manager to join our team at Bank of China (Hong Kong) Limited.

The ideal candidate will have a strong background in banking operations and excellent communication skills.

About Us

Bank of China (Hong Kong) Limited is one of the largest banks in Hong Kong, providing a wide range of financial services to individuals, corporations, and institutional clients.

Key Responsibilities

  • Supervise and support counter service staff to ensure high-quality customer service and operational efficiency.
  • Assist branch managers in planning, executing, and managing counter services to meet business objectives.
  • Monitor daily counter transactions to ensure compliance with policies, guidelines, and procedures.
  • Handle customer inquiries and complaints in a professional and courteous manner.
  • Serve as a liaison between the branch and other functional units.
  • Provide recommendations for improving operations by gathering feedback from subordinates and customers.

Requirements

  • Degree holder or above, preferably with a qualification in HKSI.
  • At least 2 years of relevant banking experience.
  • Sound knowledge of banking operations and related policies.
  • Strong communication and negotiation skills, with excellent command of English, Chinese, and Putonghua.
  • Ability to handle customer complaints effectively.

Benefits

We offer a competitive salary and benefits package, including opportunities for career growth and development.

Others

This role requires a high level of professionalism, attention to detail, and ability to work well under pressure.