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Senior Banking Operations Supervisor
3 weeks ago
**Job Summary:**
Bank of China (Hong Kong) Limited is seeking a highly skilled and experienced Assistant Manager to join our team. The successful candidate will be responsible for supervising and supporting counter service operations, ensuring that services are provided in accordance with policies and procedures.
Main Responsibilities:
- Supervise and support counter service operations to ensure quality and proper functioning;
- Assist branch managers in planning, executing, and managing counter services;
- Monitor and check daily counter transactions to ensure adherence to policies, guidelines, and procedures;
- Handle customer inquiries and complaints, providing high-quality customer service;
- Serve as the communication channel between the branch and other functional units;
- Collect opinions from subordinates and customers to provide recommendations on operational improvements.
Requirements:
- Diploma holder or above, preferably with a qualification in HKSI;
- At least 2 years of relevant banking experience;
- Sound knowledge of banking operations and related policies;
- Strong communication and negotiation skills, with a good command of English, Chinese, and Putonghua;
- Ability to handle customer complaints effectively.
About Us:
As a leading bank in Hong Kong, Bank of China (Hong Kong) Limited offers a range of career opportunities for individuals who share our commitment to excellence and customer satisfaction. We strive to provide a supportive and inclusive work environment that fosters growth and development.
