IT Service Level Specialist

7 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Avature Full time

We are Lenovo, a global technology leader dedicated to delivering Smarter Technology for All. Our mission is to empower our customers and drive innovation through our cutting-edge products and services.

About Us

As the world's largest PC company, we have built a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices, infrastructure, software, solutions, and services. We serve millions of customers every day in 180 markets and are ranked #248 in the Fortune Global 500.

We are committed to creating a more equitable, trustworthy, and smarter future for everyone, everywhere.

Your Role

You will be responsible for monitoring and reporting on Service Levels, conducting regular reviews on Service Level Agreements with related teams, and preparing monthly performance reports on Service Levels. You will also assist management with Service Level-related issues.

  • Monitor and report on Service Levels to ensure alignment with business objectives.
  • Conduct regular reviews on Service Level Agreements with related teams to identify areas for improvement.
  • Prepare monthly performance reports on Service Levels to inform business decisions.
  • Assist management with Service Level-related issues to ensure timely resolution.
Your Qualifications

To succeed in this role, you will need:

  • A higher diploma or diploma in any discipline related to Information Technology or Computer Science.
  • No prior working experience is required, but knowledge and experience in IT service and familiarity with IT governance would be an advantage.
  • Good practical experience in using Microsoft Office applications such as Word, Excel, and PowerPoint.
  • A good command of written and spoken English.

We offer a dynamic and inclusive work environment that values diversity, equity, and inclusion. If you require accommodation to complete this application, please contact your HR representative.



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