IT System and Business Support Officer

3 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China The Hong Kong University of Science and Technology Full time

Job Posting Details

The Hong Kong University of Science and Technology is seeking a highly skilled candidate to fill the position of Officer in IT system and administration support. This role will play a key part in supporting the development of applications within the Health, Safety and Environment Office, as well as contributing to the office's e-transformation and administration.

Main Responsibilities:

  • Lead the implementation and optimization of IT systems/e-platforms within HSEO to enhance operational efficiency and user support.
  • Collaborate with the section head to oversee new development projects and ensure their successful completion.
  • Provide technical assistance and resolve issues related to departmental e-management platforms in collaboration with departments like ISO and ITSC.
  • Develop user guides and training materials, and conduct training sessions to enhance user proficiency.
  • Manage SharePoint, departmental website content, and video conferencing systems in coordination with the administration section.
  • Offer internal support to HSEO users for desktop equipment and mobile device procurement, usage, and replacement.
  • Provide expertise in commercially available software applications and develop automation solutions through code writing to enhance record-keeping, traceability, and reliability.

Requirements:

The ideal candidate should have a bachelor's degree in computer science or a related field, with at least 5 years of system development experience at higher education institutions. Strong technical and programming knowledge, system development methodology, and demonstrated experience in user liaison in higher education settings are preferred. The candidate should have an analytical mindset, problem-solving and communication skills, and the willingness to drive changes in a complex environment.

The Hong Kong University of Science and Technology is an equal opportunities employer and is committed to our core values of inclusiveness, diversity, and respect.



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