System Support Specialist
2 months ago
Aigens is a leading technology company in the hospitality and food service industry, providing innovative solutions to drive business growth and customer satisfaction.
Job DescriptionWe are seeking a highly motivated and organized System Support Specialist to join our Customer Success Management team. As a key influencer in shaping the customer experience, you will collaborate with our talented team to deliver exceptional technical support and services.
Responsibilities- Provide timely and effective technical support services to our customers, including system troubleshooting, debugging, and installation.
- Develop and manage front-line staff regarding technical-related knowledge and expectations.
- Assist in client meetings and provide technical input to ensure seamless customer experience.
- Collaborate with our overseas support services center to enable efficient support services.
- Stay up-to-date with industry trends and best practices to continuously improve our technical support services.
- Higher Diploma with 3 years or above relevant work experience.
- Experience in Point of Sale (POS) systems is an advantage.
- Proficiency in Microsoft-based systems, virtualization, network, and IT security control.
- Strong knowledge in configuring enterprise-wide system platforms, LANs, WANs, WLANS, and VPNs.
- Self-driven with a can-do attitude and problem-solving skills.
- Excellent communication skills in both written and spoken English and Chinese.
- Competitive salary to the right candidate.
- Performance bonus.
- 5-day work week.
- Friendly and casual work environment.
- Regional exposure.
- Working in a flat culture with talented individuals.
- Joining a young and growing brand backed by a great investment team.
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