System Support Specialist

2 months ago


Hong Kong, Central and Western District, Hong Kong SAR China Aigens Full time
About Aigens

Aigens is a leading technology company in the hospitality and food service industry, providing innovative solutions to drive business growth and customer satisfaction.

Job Description

We are seeking a highly motivated and organized System Support Specialist to join our Customer Success Management team. As a key influencer in shaping the customer experience, you will collaborate with our talented team to deliver exceptional technical support and services.

Responsibilities
  • Provide timely and effective technical support services to our customers, including system troubleshooting, debugging, and installation.
  • Develop and manage front-line staff regarding technical-related knowledge and expectations.
  • Assist in client meetings and provide technical input to ensure seamless customer experience.
  • Collaborate with our overseas support services center to enable efficient support services.
  • Stay up-to-date with industry trends and best practices to continuously improve our technical support services.
Requirements
  • Higher Diploma with 3 years or above relevant work experience.
  • Experience in Point of Sale (POS) systems is an advantage.
  • Proficiency in Microsoft-based systems, virtualization, network, and IT security control.
  • Strong knowledge in configuring enterprise-wide system platforms, LANs, WANs, WLANS, and VPNs.
  • Self-driven with a can-do attitude and problem-solving skills.
  • Excellent communication skills in both written and spoken English and Chinese.
What We Offer
  • Competitive salary to the right candidate.
  • Performance bonus.
  • 5-day work week.
  • Friendly and casual work environment.
  • Regional exposure.
  • Working in a flat culture with talented individuals.
  • Joining a young and growing brand backed by a great investment team.


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