System Support Specialist

1 week ago


Hong Kong, Central and Western District, Hong Kong SAR China Aigens Full time
About Aigens

Aigens is a pioneering hotel and restaurant tech start-up that has revolutionized the digital landscape of the F&B and Hospitality industry in Asia Pacific. With a strong presence in the region, we have grown from a small team to a SaaS company known for our innovative solutions and market leadership.

Our journey began in 2012, and since then, we have expanded our reach to 6 regional offices across APAC, with a team of 120 talented individuals. We serve over 500 brands in F&B and Hospitality, including global names like Accor, Hyatt, Centara, KFC, Burger King, and Starbucks.

Job Description

We are seeking a highly motivated and organized System Support Engineer to join our Customer Success Management team. As a key influencer in shaping the customer experience of our key customers, you will have the opportunity to collaborate with some of the best talents in the F&B Tech industry and further your career within one of the most influential F&B tech start-up companies in Hong Kong.

Responsibilities
  • Provide System Support Services & in-house IT support;
  • Enable overseas support services center and assist in company Support Services initiatives;
  • Provide timely and effective 1st & 2nd tier system support services;
  • Handle system troubleshooting, debugging, installation & configuration (such as Kiosk, Point-of-Sale, payment devices & printers);
  • Develop & manage front-line staff regarding all technical-related knowledge and expectations;
  • Assist in client meetings and technical input.
Requirements
  • Higher Diploma with 3 years or above relevant work experience;
  • Experience in POS system is an advantage;
  • Proficiency in Microsoft based system, Virtualization, network and IT security control;
  • Sounds knowledge in configuring enterprise-wide system platform, LANS, WANs, WLANS & VPNs;
  • Self-driven with Can-do attitude & problem solving skills;
  • Good communication skills in both Written & Spoken English and Chinese.
Benefits
  • Competitive salary to the right candidate;
  • Performance bonus;
  • 5-day work week;
  • Friendly and casual work environment;
  • Regional exposure;
  • Working a flat culture with talented individuals;
  • Join a young and growing brand backed by a great investment team.


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