System Support Specialist
1 week ago
Aigens is a pioneering hotel and restaurant tech start-up that has revolutionized the digital landscape of the F&B and Hospitality industry in Asia Pacific. With a strong presence in the region, we have grown from a small team to a SaaS company known for our innovative solutions and market leadership.
Our journey began in 2012, and since then, we have expanded our reach to 6 regional offices across APAC, with a team of 120 talented individuals. We serve over 500 brands in F&B and Hospitality, including global names like Accor, Hyatt, Centara, KFC, Burger King, and Starbucks.
Job DescriptionWe are seeking a highly motivated and organized System Support Engineer to join our Customer Success Management team. As a key influencer in shaping the customer experience of our key customers, you will have the opportunity to collaborate with some of the best talents in the F&B Tech industry and further your career within one of the most influential F&B tech start-up companies in Hong Kong.
Responsibilities- Provide System Support Services & in-house IT support;
- Enable overseas support services center and assist in company Support Services initiatives;
- Provide timely and effective 1st & 2nd tier system support services;
- Handle system troubleshooting, debugging, installation & configuration (such as Kiosk, Point-of-Sale, payment devices & printers);
- Develop & manage front-line staff regarding all technical-related knowledge and expectations;
- Assist in client meetings and technical input.
- Higher Diploma with 3 years or above relevant work experience;
- Experience in POS system is an advantage;
- Proficiency in Microsoft based system, Virtualization, network and IT security control;
- Sounds knowledge in configuring enterprise-wide system platform, LANS, WANs, WLANS & VPNs;
- Self-driven with Can-do attitude & problem solving skills;
- Good communication skills in both Written & Spoken English and Chinese.
- Competitive salary to the right candidate;
- Performance bonus;
- 5-day work week;
- Friendly and casual work environment;
- Regional exposure;
- Working a flat culture with talented individuals;
- Join a young and growing brand backed by a great investment team.
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