IT Support Specialist
2 days ago
Job Summary:
We are seeking a highly skilled and experienced IT Support Specialist to join our team at Classy Wheeler Limited. As an IT Support Specialist, you will be responsible for providing technical support to our users in different regions, ensuring the smooth operation of our IT systems and infrastructure.
Key Responsibilities:
- IT Infrastructure Administration: Assist in the administration and configuration of our IT infrastructure, including servers, networks, and systems.
- Technical Support: Provide first-line technical support to users in different regions, resolving system, software, hardware, and networking issues.
- Asset Management: Manage and maintain inventory control of computer hardware and software assets.
- Project Facilitation: Facilitate IT-related projects, including the setup of new systems and infrastructure.
- Server Administration: Perform server administration, configuration, monitoring, and backup tasks.
- Help Desk Management: Manage and maintain our IT Help Desk, ensuring timely and effective support to users.
Requirements:
- Education: Diploma or Degree holder in Computer Studies or equivalent.
- Experience: At least 2 years of relevant experience in IT support, preferably in a retail environment.
- Skills: Proactive, excellent communication, interpersonal, and user handling skills. Proficient in LAN/WAN, Windows Server Administration, Active Directory, Networking, and Security Issues.
- Language: Good command of Cantonese, English, and Mandarin.
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