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IT Support Specialist
2 months ago
The Career Works Limited is seeking a skilled IT Support Specialist to join our team in a large Investment Bank environment.
**Key Responsibilities:**
- Provide day-to-day monitoring, support, and administration to in-house users in a large-scale environment.
- Offer technical support services to all departments, ensuring seamless operations.
- Assist users in software or hardware troubleshooting and problem-solving, including incident management.
- Report operational risks to the Team Lead and maintain a knowledge base of technical documents and procedures.
- Identify and resolve technical issues, providing root cause analysis of each incident.
- Utilize the latest technology facilities to optimize and improve existing operation procedures continuously.
- Ensure all desktop computer systems are functioning properly.
- Respond to user inquiries online and assign tickets efficiently.
**Requirements:**
- Proven work experience as a Desktop Support, Technical Support, or similar role.
- At least 3 years of hands-on experience with Windows/Mac environments.
- Working knowledge of office automation products and computer peripherals, such as printers and scanners.
- Familiarity with network security practices, email systems, VPN, Bloomberg/Wind, and other relevant technologies.
- Knowledge of popular operating systems, software applications, and remote connection systems.
- Ability to solve complex hardware and software issues.
- Excellent problem-solving and multitasking skills.
- Customer-oriented attitude.
- 1 year of relevant support experience in the Financial industry is a plus.
- Good command of written and spoken Mandarin and English is a plus.