IT System and Business Support Officer
4 days ago
Job Posting Details
The Hong Kong University of Science and Technology is seeking a highly skilled candidate to fill the position of Officer in IT system and business support. The appointee will play a key role in supporting application development, office e-transformation, and administration support.
Main Responsibilities
- IT System Implementation and Optimization
Lead the implementation and optimization of IT systems/e-platforms within the university to enhance operational efficiency and user support.
Project Management and SupportSupport the section head in overseeing new development projects and ensuring their successful completion.
Technical Assistance and CollaborationCollaborate with departments like ISO and ITSC to offer technical assistance and resolve issues related to departmental e-management platforms.
User Training and SupportDevelop user guides and training materials, and conduct training sessions to enhance user proficiency.
System Management and MaintenanceManage SharePoint, departmental website content, and video conferencing systems in coordination with the administration section.
Internal Support and ExpertiseProvide internal support to university users for desktop equipment and mobile device procurement, usage, and replacement.
Automation and DevelopmentOffer expertise in commercially available software applications and develop automation solutions through code writing to enhance record-keeping, traceability, and reliability.
Requirements
The ideal candidate should have a bachelor's degree in computer science or related discipline(s) with at least 5 years of system development experience at higher education institutions. Strong technical and programming knowledge, system development methodology, and demonstrated experience in user liaison in higher education settings are preferred.
The candidate is expected to have an analytical mindset, problem-solving and communication skills, and the willingness to drive changes in a complex environment.
Benefits
The university offers a competitive salary, fringe benefits, and a gratuity upon successful completion of the contract.
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