IT System and Business Support Officer

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China The Hong Kong University of Science and Technology Full time

Job Posting Details

The Hong Kong University of Science and Technology is seeking a highly skilled candidate to fill the position of Officer in IT system and business support. The appointee will play a key role in supporting application development, office e-transformation, and administration support.

Main Responsibilities

  • IT System Implementation and Optimization

Lead the implementation and optimization of IT systems/e-platforms within the university to enhance operational efficiency and user support.

Project Management and Support

Support the section head in overseeing new development projects and ensuring their successful completion.

Technical Assistance and Collaboration

Collaborate with departments like ISO and ITSC to offer technical assistance and resolve issues related to departmental e-management platforms.

User Training and Support

Develop user guides and training materials, and conduct training sessions to enhance user proficiency.

System Management and Maintenance

Manage SharePoint, departmental website content, and video conferencing systems in coordination with the administration section.

Internal Support and Expertise

Provide internal support to university users for desktop equipment and mobile device procurement, usage, and replacement.

Automation and Development

Offer expertise in commercially available software applications and develop automation solutions through code writing to enhance record-keeping, traceability, and reliability.

Requirements

The ideal candidate should have a bachelor's degree in computer science or related discipline(s) with at least 5 years of system development experience at higher education institutions. Strong technical and programming knowledge, system development methodology, and demonstrated experience in user liaison in higher education settings are preferred.

The candidate is expected to have an analytical mindset, problem-solving and communication skills, and the willingness to drive changes in a complex environment.

Benefits

The university offers a competitive salary, fringe benefits, and a gratuity upon successful completion of the contract.



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