Customer Success Manager

2 weeks ago


Hong Kong Island, Hong Kong SAR China Google Full time
About the Job
We are seeking a highly skilled Customer Success Manager to join our team at Google. As a Customer Success Manager, you will work closely with our customers to understand their needs and provide tailored solutions to meet their goals. This role requires excellent communication and problem-solving skills, as well as the ability to work collaboratively with cross-functional teams.

Key Responsibilities
* Empower a team to troubleshoot and resolve Ads issues and escalations from Google's advertising customers and internal Sales teams, and exceed customer expectations.
* Develop and deliver an innovative menu of services at scale across key LCS clients in APAC markets.
* Provide strong business flexibility in driving support operations and navigating ambiguity in a constantly changing environment.

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