DTC Store Team Lead
3 days ago
About This Opportunity
We're seeking a highly motivated individual to lead our store operations as a DTC Store Team Lead. This is an exciting opportunity to join our fast-paced Direct-to-Consumer team and contribute to the success of our business.
The Job Description
In this role, you will oversee all store-related operations, including inventory management, IT systems, customer flows, and product training. You'll also drive the delivery of key KPIs, such as in-store traffic, UPT, conversion rate, top sales assortment, assortment availability, GTM plan, and inventory plan.
Responsibilities
- Deeply understand On's values and brand philosophy and keep tuned with On's global activities and projects.
- Work as a culture role model to drive team understanding and implementation of the management system in day-to-day work.
- Provide excellent service to every consumer with customer journey as the premise, operational excellence as the goal, and wow customer experience as the result.
Your Story
You are a proactive, optimistic, energetic, and passionate individual with 3-5 years of experience in customer-oriented settings with managerial responsibilities. Native Chinese speaker with ability to read and write in English fluently. Able to work on weekends, evenings, and holidays as needed. A sports lover with regular exercise habits and passion for doing movement, loving to run is a strong plus.
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