Store Operations Manager
4 days ago
About Us
At On, we're revolutionizing conventional retail business by delivering WOW to our customers on a daily basis. Our Direct-to-Consumer (DTC) team is a fast-paced place to be, and we're seeking a highly motivated individual to lead our store operations.
The Job Description
We're looking for someone with 3-5 years of experience in customer-oriented settings with managerial responsibilities, who is proactive, optimistic, energetic, and passionate about exploring the unknown. As a Store Operations Manager, you will oversee all store-related operations, including inventory management, IT systems, customer flows, and product training. You'll also drive the delivery of key KPIs, such as in-store traffic, UPT, conversion rate, top sales assortment, assortment availability, GTM plan, and inventory plan.
Responsibilities
- Deeply understand On's values and brand philosophy and keep tuned with On's global activities and projects.
- Work as a culture role model to drive team understanding and implementation of the management system in day-to-day work.
- Provide excellent service to every consumer with customer journey as the premise, operational excellence as the goal, and wow customer experience as the result.
- Lead different meetings to deepen team's understanding of their work and improve performance.
Your Story
You are a collaborative team player with strong interpersonal, hospitality, and communication skills. Native Chinese speaker with ability to read and write in English fluently. Able to work on weekends, evenings, and holidays as needed. A sports lover with regular exercise habits and passion for doing movement, loving to run is a strong plus.
What We Offer
On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically - to stay active, to learn, explore, and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere with access to personal self-care for both physical and mental well-being.
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