Technical Assistance Specialist
7 days ago
PINPOINT ASIA, a Top-Tier Insurance Firm seeks an experienced IT Helpdesk Officer for full-time employment as a Support Services Coordinator.
About PINPOINT ASIA
PINPOINT ASIA is a leading provider of insurance services. The company aims to deliver exceptional customer experiences through innovative solutions and quality products.
Job Description
- Provide technical assistance and support to internal customers via phone, email, and other communication channels.
- Evaluate technical issues and escalate to the next level of support when necessary.
- Work collaboratively with vendors to resolve technical issues efficiently.
- Document and maintain accurate records of technical support activities.
- Participate in knowledge sharing initiatives to enhance team capabilities.
Qualifications and Skills
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