Technical Assistance Specialist

7 days ago


Hong Kong Island, Hong Kong SAR China Pinpoint Asia Full time
Support Services Coordinator

PINPOINT ASIA, a Top-Tier Insurance Firm seeks an experienced IT Helpdesk Officer for full-time employment as a Support Services Coordinator.

About PINPOINT ASIA

PINPOINT ASIA is a leading provider of insurance services. The company aims to deliver exceptional customer experiences through innovative solutions and quality products.

Job Description

  • Provide technical assistance and support to internal customers via phone, email, and other communication channels.
  • Evaluate technical issues and escalate to the next level of support when necessary.
  • Work collaboratively with vendors to resolve technical issues efficiently.
  • Document and maintain accurate records of technical support activities.
  • Participate in knowledge sharing initiatives to enhance team capabilities.

Qualifications and Skills



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