Customer Relations Specialist
4 weeks ago
Avery Dennison is seeking a highly skilled Customer Relations Specialist to enhance customer satisfaction and drive sales growth. As a key member of our team, you will be responsible for managing product development, tightening connections between Importer sales and internal functions, and providing solutions to meet customer needs.
Your Responsibilities- Understand Importer service, development, and quality requirements and work with internal departments to provide solutions.
- Act as a product development expert, demonstrating comprehensive technical knowledge for the HTL, Woven/PFL, POS, RFID product line.
- Effectively manage product development process from gathering customer information to artwork development, costing/pricing, sampling, and final approval.
- Guide customers to the greatest value solution for their branding needs for a given product line.
- Attend customer presentations and meetings as required.
- Prepare global price proposals using established tools and guidelines. Consult with Importer Sales when competitive situations arise and escalation is required.
- Liaise between Importer sales, GPD hubs, CS to deploy new items to production.
- Contribute to all relevant initiatives to achieve business plans in collaboration with Importer Sales.
- Support ad hoc sales projects to drive business.
- Minimum 2 years account servicing/inside sales/product development experience in a manufacturing company, preferably with Trim/Apparel experience, printing industry experience.
- Fluent in written and spoken English, Cantonese, and Mandarin.
- Deep technical knowledge of the POS, HTL, PFL/Woven product line strongly preferred.
- Passion for product trends, insight, possibilities, and development.
- Demonstrated ability to be highly organized while managing multiple projects to completion against tight deadlines.
- Highly effective oral and written communication and presentation skills.
- Proactive and with effective communication & interpersonal skills.
- Good team player.
- High level of PC skills, including use of Excel, ERP (Oracle preferred), pricing tools, product/customer databases.
- Detail-minded and result-oriented.
- Solid mathematical skills for pricing.
- Able to work under pressure and meet tight timelines.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or other protected status.
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