Service Team Leader

6 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Hermès Full time

Job Summary:

We are seeking a highly skilled Service Team Leader to join our team at Hermès. As a Service Team Leader, you will be responsible for delivering exceptional customer service and leading a team of sales associates to achieve this goal.

Key Responsibilities:

  • Provide exceptional customer service by identifying customer needs, offering product recommendations, and resolving any issues that may arise.
  • Lead a team of sales associates to ensure they are providing excellent customer service and meeting sales targets.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Collaborate with other departments to ensure seamless customer experience.
  • Conduct regular team meetings and provide feedback to ensure team members are meeting expectations.
  • Stay up-to-date with product knowledge and company policies to provide accurate information to customers.

Requirements:

  • Minimum 2 years of experience in a retail or customer service role.
  • Proven track record of delivering exceptional customer service and leading a team to achieve sales targets.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Fluency in English and Chinese (Mandarin and Cantonese) is required.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.
  • Access to exclusive employee discounts and perks.


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