Team Leader

2 months ago


Hong Kong, Central and Western District, Hong Kong SAR China Hermès Full time

Job Summary:

We are seeking a highly skilled and experienced Team Leader to join our luxury retail team at Hermès. As a key member of our store operations, you will be responsible for leading a team of sales associates and ensuring exceptional customer service while driving sales and achieving business objectives.

Key Responsibilities:

  • Leadership and Team Management: Motivate and coach team members to achieve sales and non-sales objectives, observe and review staff performance, and build morale and foster team spirit.
  • Store Operations: Ensure store procedures are properly followed, manage stock and process control, and maintain a visually appealing store environment.
  • Customer Service: Provide exceptional customer service, handle customer complaints, and develop a closer customer relationship through company events and brand messaging.
  • Business Performance: Analyze sales data, provide constructive suggestions for improvement, and execute in-store incentive programs to drive sales objectives.

Requirements:

  • Tertiary education or above
  • Minimum 6 years' relevant management experience in luxury retail or similar capacity
  • Knowledge of different aspects of shop operations
  • Great presentation, communications, and interpersonal skills
  • Strong analytical mindset and ability to provide effective solutions
  • Good Leadership skills and encourage teamwork
  • Curious individual with good problem-solving skills and eager to seek for challenges
  • Proficient with computer skills and MS Office
  • Good command of written and spoken English and Chinese (Mandarin and Cantonese)

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