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Strategic Outsourcing Manager
1 week ago
About the Role
We are seeking an experienced Strategic Outsourcing Manager to join our team in DBS Bank (Hong Kong) Limited. In this role, you will be responsible for overseeing outsourcing service activities and ensuring they meet established procedures and service levels.
Key Responsibilities
- Oversee end-to-end OSP processes to ensure efficiency and effectiveness in meeting agreed SLAs.
- Consistently evaluate and assess opportunities for process and productivity improvement.
- Keep abreast of business developments and banking practices, regulatory guidelines, and risk controls.
- Primary contact point for effective communication with internal departments, outsourcing service providers, and regional Ops on relevant inquiries, matters, or complaints.
- Assist section/department head in developing action plans to improve productivity and make constructive recommendations for procedure/process improvement and technology application.
- Lead, coach, and develop team members to achieve section goals and complete assignments on time.
- Adhere to rules, guidelines, and regulatory requirements of the Bank, HKMA, MAS, etc., pertaining to OSP.
Requirements
- University Graduate or above.
- At least 7 years of banking operations working experience and/or at least 3 years of outsourcing service provider related working experience.
- Conversant and engagement with OSP requirements and rules.
- Good knowledge of Outsourcing Service Provider.
- Excellent leadership and management capabilities.
- Self-motivated with strong analytical mind and creative thinking.
- Strong senses of risk controlling and management.
- Sound interpersonal and communication skills.
- Good problem-solving skills and negotiation techniques.
- Sound knowledge and understanding of banking and IT Operations and practices.
- Good in both written and spoken English.
- Good presentation skills.
- Excellent PC knowledge and skills.
About You
As a strategic outsourcing manager, you will have a competitive salary package, including an estimated $120,000 - $180,000 per annum, depending on your qualifications and experience. This role also offers a dynamic work environment that supports your development and recognizes your achievements.
