Administrative Officer

6 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Sun Life Full time

Job Summary:

Sun Life is seeking an experienced Administrative Officer to join our team in handling various administrative tasks related to new business and policy renewals. The successful candidate will be responsible for ensuring that policy contracts, endorsements, invoices, and member movements are processed efficiently and in accordance with our service standards and operational procedures.

Key Responsibilities:

  • Handle assigned cases of new business and policy renewals, ensuring that all necessary documents and information are processed and updated in a timely manner.
  • Respond to internal and external customer inquiries and complaints in a professional and courteous manner.
  • Coordinate with our panel to investigate medical card services and resolve any issues that may arise.
  • Monitor and review the work of subordinates to ensure that tasks are completed to a high standard.
  • Conduct system testing to ensure that our administrative systems are functioning correctly.
  • Manage inventories and maintain accurate records of our administrative supplies.
  • Perform other administrative tasks and projects as assigned by management.

Requirements:

  • University or college graduate with a minimum of 2 years of working experience in the insurance or financial services industry.
  • Professional qualifications such as FLMI or ICA are an advantage.
  • In-depth understanding of the insurance industry and its products.
  • Strong analytical, interpersonal, and communication skills.
  • Proficient in both spoken and written English and Chinese.
  • Hands-on experience with MS Word, Excel, and Chinese Word Processing.


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