Retail Banking Specialist

16 hours ago


Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time
Company Overview

Hang Seng Bank Limited is committed to service excellence, striving to continually enhance performance for customers and provide best-in-class products and services.


Salary and Benefits

Attractive basic salary, healthcare insurance coverage including yourself and your family, retirement benefit scheme with employer's contribution, employee share purchase plan, work-life balance, and preferential interest rate for staff housing loan of up to 100% of property valuation or purchase price.


Job Description

We are seeking a high-calibre professional to join our team as General Banking Officer, to undergo structured training in retail banking product knowledge and pave the way for further career development as Relationship Manager.


Key Responsibilities
  • Provide quality customer service to retail customers in branch network.
  • Proactively identify customer needs and offer appropriate banking services and solutions.
  • Participate in promotional campaigns to acquire new business and strengthen customer loyalty.

Requirements
  • University degree / Associate degree holders; or HKCEE / HKDSE holders with at least one year of working experience, preferably in financial institution.
  • Relevant professional qualification in insurance and investment is an advantage.
  • Strong service and sales orientation, self-motivated with good communication skills.
  • Proficiency in both English and Chinese, with proficiency in Putonghua an advantage.
  • High level of customer centricity mindset with dedication to deliver exceptional quality services for customers.
  • Ability to manage complex interactions effectively.


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