Chief Retail Banking Officer

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time
About Us

Hang Seng Bank Limited is committed to service excellence and seeks to attract high-calibre talent. Our dynamic working environment, good career development opportunities, and competitive compensation packages make us an attractive employer.

Key Responsibilities
  • Provide quality customer service to our retail customers in branch networks
  • Identify customer needs and offer appropriate banking services and solutions
  • Participate in promotional campaigns to acquire new business and strengthen customer loyalty
  • Maintain awareness of operational risks and adhere to relevant policies and guidelines
Requirements
  • University degree / Associate degree holders; or HKCEE / HKDSE holders with at least one year of working experience, preferably in financial institution
  • Relevant professional qualification in insurance and investment is an advantage
  • Strong service and sales orientation, self-motivated with good communication skills
  • Proficiency in both English and Chinese, with proficiency in Putonghua an advantage
  • High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
  • Ability to manage complex interactions effectively
  • Shown strong situation awareness, strong desire to learn and able to work in Agile environment
Benefits
  • Attractive basic salary
  • Healthcare insurance coverage including yourself and your family
  • Retirement benefit scheme with employer's contribution
  • Employee Share Purchase Plan
  • Work-life balance: 18-24 days paid annual leave plus other categories of leave entitlements e.g. birthday, marriage, maternity and paternity, study, volunteer work
  • Preferential interest rate for staff housing loan of up to 100% of property valuation or purchase price
  • Recognizable corporate training and development program
  • Progressive career advancement opportunities
Working Environment

We are currently seeking a high-calibre professional to join our team as General Banking Manager, to undergo a structured training in order to develop a wide-spectrum of retail banking product knowledge and pave way for further career development as Relationship Manager.
We value our employees as the most valuable resources in the bank and are committed to providing you with the optimal workplace experience.



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