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Mortgage Lending Specialist

2 months ago

Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

Elevate Your Career in Mortgage Services.

At HSBC, we recognize that some careers can significantly influence lives. If you aspire to make a meaningful impact, explore the opportunities we offer. Whether your goal is to advance to leadership roles or explore new avenues, HSBC provides the support and resources to help you thrive.

Our Wealth and Personal Banking (WPB) division plays a crucial role in fulfilling HSBC's mission of creating a world of opportunities. We deliver exceptional banking experiences and top-tier wealth management services through innovative, mobile-first solutions and a dedicated team. Our global presence and extensive expertise empower us to assist individuals, families, business owners, investors, and entrepreneurs. WPB encompasses four primary business sectors that efficiently connect our clients with a comprehensive range of wealth and retail banking services: Asset Management, Global Private Banking & Wealth, HSBC Life, and Retail Banking & Strategy.

We are in search of a highly skilled professional to fill the role of Mortgage Service Officer / Senior Mortgage Service Officer.

Key Responsibilities

  • Enhance the Bank's mortgage lending portfolio by facilitating the complete mortgage process and applications referred by branch and outreach sales teams.
  • Deliver tailored mortgage solutions and services to clients, while identifying additional banking needs such as protection and financial services throughout the mortgage application journey.
  • Maintain close and timely communication with frontline teams regarding mortgage approval outcomes and counteroffers to secure mortgage drawdowns and increase the Bank's mortgage market share.
  • Collaborate with internal and external departments to ensure mortgage documentation adheres to the Bank's policies, guidelines, regulatory standards, and service excellence.
  • Work alongside various branch teams and outreach sales personnel to meet clients' property and financial requirements, enhancing the application-to-drawdown conversion rate.

Qualifications

  • Strong knowledge of mortgage products and credit policies.
  • Ability to work autonomously while effectively collaborating with team members and staff from various departments.
  • Excellent communication, interpersonal, and analytical skills.
  • A strong sense of responsibility and a customer-focused mindset to ensure efficient and high-quality service delivery.
  • Possession of relevant insurance and investment licenses, with compliance to Continuing Professional Development (CPD) requirements.