Mortgage Service Officer

1 week ago


Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time
Unlock Your Potential in Mortgage Services

At HSBC, we're committed to helping our customers achieve their financial goals. As a Mortgage Service Officer, you'll play a critical role in delivering exceptional customer experiences and driving business growth.

Key Responsibilities:
  • Support the end-to-end mortgage process, working closely with branch and mortgage outreach sales teams to grow the Bank's mortgage lending business.
  • Provide personalized mortgage solutions and services to customers, identifying their other banking needs and following through on mortgage application journeys.
  • Communicate effectively with frontline teams on mortgage approval results and counter offers to secure mortgage drawdowns and raise the Bank's mortgage penetration.
  • Liaise with internal and external departments to ensure mortgage documents comply with Bank policies, guidelines, and regulatory requirements.
  • Collaborate with various branch streams and outreach sales teams to fulfill customers' property and financial needs, uplifting the application to drawdown ratio.
Requirements:
  • Knowledge of mortgage products and credit guidelines.
  • Ability to work independently and collaboratively with teams and staff from frontline and internal departments.
  • Excellent communication, interpersonal, and analytical skills.
  • Strong sense of responsibility and servicing mindset to ensure efficient and quality customer service processes.
  • Relevant insurance and investment licenses, with ongoing Continuing Professional Development (CPD) requirements.


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