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Mortgage Operations Manager

2 months ago

Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

Unlock Your Potential in a Dynamic Career

At HSBC, we're committed to delivering exceptional service and driving innovation in the financial industry. As a Mortgage Operations Manager, you'll play a critical role in shaping the future of our mortgage business.

Key Responsibilities

  • Develop and implement operational strategies to drive efficiency and productivity in mortgage-related activities, ensuring high-quality service delivery and business growth.
  • Collaborate with cross-functional teams to design and implement process improvements, leveraging technology and expertise to enhance customer experience and operational excellence.
  • Participate in project teams to drive business transformation and innovation, working closely with external regulators and banks to ensure compliance and best practices.
  • Design and implement internal workflows and operation controls to support mortgage origination and closure services, ensuring seamless execution and high-quality outcomes.
  • Monitor and respond to changes in mortgage regulations and government policies, adapting resources and workflows to ensure business continuity and growth.
  • Drive digital transformation initiatives, enhancing workflows and procedures in mortgage services and promoting sustainable practices.

Requirements

  • Minimum 8 years of experience in mortgage business, with a strong track record of delivering results in a fast-paced environment.
  • Excellent interpersonal and negotiation skills, with the ability to build strong relationships with stakeholders and drive win-win solutions.
  • Strong change orientation, with a commitment to delivering results under pressure and constraints.
  • Ability to mobilize resources and achieve business objectives, balancing business and risk.
  • University degree in a relevant field.