Mortgage Operations Manager

2 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

Unlock Your Potential in Mortgage Operations

HSBC is seeking a highly skilled Mortgage Operation Manager to join our team. As a key member of our Digital Business Services, you will play a pivotal role in providing operational and technical support to our global businesses, driving customer service and efficiency.

Key Responsibilities

  • Plan and manage mortgage-related operational activities, covering WPB and Private Banking sectors, to contribute to the bank's high-quality mortgage businesses and secured loans.
  • Achieve maximum efficiency and productivity by guiding offshore teams and workflow planning with various stakeholders to consistently provide high-quality service.
  • Participate in Project PAPT (Payment Arrangements for Property Transaction) task force with external regulators and banks.
  • Design internal workflows and operation controls for PAPT implementation in mortgage origination and closure services.
  • Review and plan current resources to respond to ad-hoc changes in mortgage regulations and government policies.
  • Enhance workflows and procedures in digital application (MPO) and promote go-green processes in mortgage services.

Requirements

  • At least 8 years of solid experience in mortgage business.
  • Good interpersonal skills and negotiation skills.
  • Strong change orientation with commitment to delivering results under pressure and constraints.
  • Ability to mobilize resources and achieve win-win solutions for all stakeholders, balancing business and risk.
  • University Degree.


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