Relationship Development Specialist
3 days ago
We're seeking a highly skilled Client Success Manager to drive client renewals, upsells, and commercial negotiations. This role requires strong relationship management skills, a deep understanding of client needs, and the ability to identify growth opportunities within existing accounts.
Main Responsibilities:
- Develop and nurture strong relationships with key stakeholders, serving as the primary contact for business discussions.
- Develop a deep understanding of client goals, organisational structure, and decision-making processes.
- Maintain regular communication with clients through email, calls, and in-person meetings.
- Proactively manage and drive client contract renewals, ensuring high retention rates.
- Identify and close upselling and cross-selling opportunities with the sales team.
- Negotiate commercial terms and pricing structures to optimize client value and business revenue.
Requirements:
- 6+ years of experience in account management, client success, or sales within the financial services or SaaS industry.
- Strong negotiation, communication, and relationship-building skills.
- Ability to identify growth opportunities and drive revenue expansion.
- Analytical ability to assess client data and identify trends.
- Proficiency in CRM tools and client management platforms.
- Experience working with financial institutions, wealth managers, or family offices is a plus.
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