Senior Technical Support Specialist
3 weeks ago
We are seeking a highly skilled Senior Support Analyst to join our team at IO Tech Solutions. As a key member of our support team, you will be responsible for providing top-notch support for our Wealth Management and Brokerage business in Hong Kong and Singapore offices.
Key Areas of Responsibilities:
- Ensure the smooth operation of our Wealth Management and Brokerage systems
- Support System Integration Test and User Acceptance Test
- Prepare technical documentation
- Business analysis and project management
- Collect user requirements, perform analysis, and propose solutions
- Liaise with vendors and in-house development teams to implement IT solutions
To be successful in this role, you will need to have:
- A degree in Computer Science or a related field
- A minimum of 6 years of relevant working experience in Brokerage or banks
- Experience with Wealth Management technologies is a plus, but not a must
- Hands-on experience with support of trading and settlement systems for securities, futures, and options, bonds, mutual funds, and structured products
- Hands-on experience with Internet trading and Mobile trading system support
- Experience in SQL
- Knowledge in SAS is an advantage
- Self-motivated and able to work independently under minimal supervision
- Good analytical and presentation skills, with a good command of written and spoken English and Chinese (including Mandarin)
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