Senior Technical Support Specialist

3 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China IO Tech Solutions Full time
Key Responsibilities

We are seeking a highly skilled Senior Support Analyst to join our team at IO Tech Solutions. As a key member of our support team, you will be responsible for providing top-notch support for our Wealth Management and Brokerage business in Hong Kong and Singapore offices.

Key Areas of Responsibilities:

  • Ensure the smooth operation of our Wealth Management and Brokerage systems
  • Support System Integration Test and User Acceptance Test
  • Prepare technical documentation
  • Business analysis and project management
  • Collect user requirements, perform analysis, and propose solutions
  • Liaise with vendors and in-house development teams to implement IT solutions
Requirements

To be successful in this role, you will need to have:

  • A degree in Computer Science or a related field
  • A minimum of 6 years of relevant working experience in Brokerage or banks
  • Experience with Wealth Management technologies is a plus, but not a must
  • Hands-on experience with support of trading and settlement systems for securities, futures, and options, bonds, mutual funds, and structured products
  • Hands-on experience with Internet trading and Mobile trading system support
  • Experience in SQL
  • Knowledge in SAS is an advantage
  • Self-motivated and able to work independently under minimal supervision
  • Good analytical and presentation skills, with a good command of written and spoken English and Chinese (including Mandarin)


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