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Front of House Supervisor

1 week ago

Hong Kong Island, Hong Kong SAR China Cathay Pacific Airways Limited Full time
About the Role

We are seeking a highly motivated and experienced professional to join our team as a Lounge Duty Manager. As a key member of our lounge operations team, you will be responsible for delivering exceptional customer experiences and ensuring the smooth operation of our lounges.

Your primary focus will be on leading the front of house team, ensuring that all aspects of lounge service meet our high standards. You will work closely with the Lounge Service Delivery Manager and Premium Service Team to develop and implement strategies to improve customer satisfaction and loyalty.

To succeed in this role, you must possess excellent leadership and communication skills, with the ability to work effectively in a fast-paced environment. Strong problem-solving and decision-making skills are essential for this position.