Hotel Operations Manager

4 days ago


Hong Kong Island, Hong Kong SAR China Shangri-La Group Full time

As a leading hotel group, Shangri-La operates five properties in Hong Kong, catering to diverse guest needs. Our success relies on the efforts of over 42,000 colleagues worldwide.

Job Overview

We are seeking a Front Office Supervisor based at Kerry Hotel Hong Kong. The successful candidate will be responsible for ensuring professional interactions with guests and performing check-in and check-out functions efficiently.

Key Responsibilities
  1. Deliver exceptional customer service by handling all guest interactions professionally
  2. Perform front office duties including check-ins, check-outs, and cashiering with accuracy and efficiency
  3. Build relationships with guests to enhance their experience and increase loyalty
  4. Develop and conduct training programs for new team members

Candidates must possess strong leadership, interpersonal, and organizational skills, as well as excellent communication abilities in English, Cantonese, and Putonghua.



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