Premium Lounge Experience Director
4 days ago
The Lounge Duty Manager will be responsible for leading the front of house team to deliver exceptional customer service and ensuring compliance with company standards.
Key Responsibilities:
- Lead the front of house team to ensure lounge service excellence and compliance with company standards while collaborating with back-of-house teams on operations, food safety, and quality control for a world-class lounge experience.
- Work with Lounge Service Delivery Manager and Premium Service Team to deliver personalized and memorable experiences for premium customers.
- Supervise food and beverage presentation, quality, and service speed, ensuring hygiene standards, stock handling, and financial procedures comply with company and legal requirements.
- Oversee and ensure buffet and stock levels of all front of house items are properly maintained and replenished.
- Oversee performance management and development of the front of house team, including training, coaching, well-being, grooming, and daily task delegation.
- Enhance communication and foster strong work relationships and team spirit by leading the team by example.
- Deal with complaints as and when required. Decide on service recovery measures.
- Seek ways to enhance quality of lounge experience e.g. through cost efficiency, innovation, technology, and support any relevant initiatives.
- Support the Lounge Service Delivery Manager by performing administrative tasks and collaborating with the airport manager for flight-specific duties, including handling VIPs and addressing operational issues for customers and airport team.
- Be abreast of hospitality or lounge industry trends and customer insights, suggest positive changes when applicable.
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Premium Hospitality Services Director
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Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full timeCathay Pacific Airways Limited is a leader in premium airline service, and we are committed to delivering exceptional experiences to our customers. As the Premium Hospitality Services Director, you will play a pivotal role in shaping our lounge operations to exceed customer expectations.Job DescriptionThe successful candidate will have a minimum of 7 years...
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Lounge Duty Manager
4 days ago
Hong Kong Island, Hong Kong SAR China Cathay Pacific Airways Limited Full timeFor US-based job applicants - If you require assistance or accommodation in completing any aspect of the application process, please contact the Cathay Pacific Americas Talent Acquisition team at: jobs@cathaypacific.comRole IntroductionReports to: Lounge Service Delivery ManagerIn order to become one of the world's greatest service brands, service excellence...
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Airport Lounge Operations Manager
2 days ago
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Luxury Lounge Operations Manager
18 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full timeCathay Pacific Airways Limited is a world-class airline that embodies service excellence in every aspect of its operations. As the Lounge Duty Manager, you will play a pivotal role in delivering exceptional experiences to our premium customers.
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Senior Data Analytics Leader
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Hong Kong, Central and Western District, Hong Kong SAR China Plaza Premium Group Full timeAbout UsPlaza Premium Group is a leading airport lounge operator and hospitality provider. We are dedicated to delivering exceptional experiences to travelers worldwide.
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Hong Kong, Central and Western District, Hong Kong SAR China Plaza Premium Group Full timeAbout Plaza Premium Group: We are a leading airport hospitality company dedicated to delivering exceptional experiences for travelers. Our team of experts provides personalized services, from airport lounges to food and beverage operations. With a focus on innovation and customer satisfaction, we strive to make every traveler's journey unforgettable. ...
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Airport Hospitality Director
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