Client Service Specialist in Consumer Banking

7 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Citi Full time

Citi is seeking a highly skilled Client Service Specialist to join our team in Hong Kong. In this role, you will be responsible for delivering exceptional customer service to our clients, ensuring their satisfaction and loyalty to our bank.

Key Responsibilities:

  • Coordinate the application of our Attention and Operation Model in the Branch
  • Promote our products and services to clients and encourage the use of self-service means
  • Coordinate the allocation of branch resources and employees
  • Contribute to the control and security functions, working closely with designated personnel
  • Deliver exceptional client experiences, measured by specific metrics

Requirements:

  • Bachelor's degree or equivalent experience
  • Proven experience in customer service, sales, and/or referencing in branches
  • Excellent written and verbal communication skills
  • Ability to build connections between our digital platform and clients

Citi values diversity and inclusion, and we are an equal opportunity employer. We invite all qualified applicants to apply for this opportunity. If you are a person with a disability and need a reasonable accommodation to apply, please review our Accessibility at Citi policy.

About Citi:

Citi is a leading global bank with a rich history of over 200 years. We provide a broad range of financial services and products to our clients, helping them meet their biggest opportunities and challenges. As a Citi employee, you will have the opportunity to grow your career, give back to your community, and make a real impact.



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